Management Policies

Quality Policy

DQS Lebanon ensures the continuity of the company by:
• Strict adherence to product quality;
• Customer orientated behavior;
• An innovative attitude
• An active quality policy.

DQS Lebanon supplies our clients with Certification and Management Systems Solutions.

Our quality targets aim at the timely delivery of products and services at the right places.

As we deliberately aim at a limited sector of the market, based on our specialization and experience, we are able to optimally meet the expectations of our customers.

The quality of DQS Lebanon’s services is facilitated by a quality system, consistent with the ISO 9001:2015 standard, which results amongst other things in personnel having the required experience, and in appropriate administrative procedures.

Fundamental to DQS Lebanon’s success and continued growth are our people. Our personnel consist of an experienced group of people ready to accept the many challenges that exist in today’s market.

The quality of our products and services is of the utmost importance to the future existence of DQS Lebanon. Consequently, we expect all of our employees and auditors to contribute to and, if possible, improve our quality level. By means of this policy, management is committed to supply the necessary resources, in accordance with the requirements of ISO 9001:2015.

Edward Grissom
General Manager
DQS Lebanon

Policy on independence and impartiality

DQS Lebanon and its assessment and review personnel are obliged to conduct their evaluations and reviews with the highest professional reliability and the required technical knowledge and competence. By way of internal regulations and processes, they are protected and at all times remain free from any possible influence with regards to their evaluation or review results, especially from persons or groups interested in the results of the respective evaluation or review. This also applies without any restrictions to any possible influence of financial nature.

DQS Lebanon warrants the independence of its personnel in charge of the reviews. The volume of payment to any person taking part in the certification decision making is neither related to the number of reviews conducted, nor is it related to the review results.

DQS Lebanon commits itself to impartiality in the conduction of its certification activities and ensures that any conflicts of interest are identified, analysed and eliminated, so that the objectivity of its certification activities is fulfilled at all times. The detailed DQS Lebanon Policy on the Independence and Impartiality shall be provided on request.

Policy on Handling Complaints and Appeals

The management of the DQS Lebanon commits itself to an effective, efficient and customer-oriented treatment of complaints and appeals. The procedure for handling complaints and appeals is well known by all personnel and is accessible to customers and other interested parties. Our goal is to work on complaints to the satisfaction of the complainant by way of applying a customer-oriented approach.

Feedback from customers, which also includes complaints, is considered an opportunity for improvement of our services. For this reason, DQS Lebanon is open to all feedback, including complaints, and shows an appropriate commitment during processing of complaints and actions taken.